About Muslim Social Services Waterloo Region (MSSWR) 

Muslim Social Services Waterloo Region is a values-driven organization dedicated to fostering a healthy, inclusive, and equitable community. We offer culturally responsive programs and services that promote mental health, social connection, newcomer integration, and community well-being. Our team is committed to building a future where everyone feels supported and empowered to thrive. 
 

Position Summary 

MSSWR is seeking a highly organized and creative Communications Coordinator to support the delivery, promotion, and evaluation of our programs under the supervision of the Program & Events Manager. This dynamic role blends program coordination and participant engagement with social media, communications, and outreach activities. 

The ideal candidate is detail-oriented, proactive, and skilled at connecting with diverse communities both in person and online. They will help ensure MSSWR programs run smoothly and are effectively promoted, documented, and evaluated. 

 

Key Responsibilities 

Communications & Social Media 

• Manage all MSSWR social media platforms (e.g. Facebook, IG, WhatsApp, LinkedIn, YouTube, TikTok), including monitoring direct messages, comments, and tags across platforms and responding in a timely and professional manner. 

• Develop and implement a social media strategy and content calendar with scheduled posts. 

• Create compelling, community-centered content for all channels. 

• Design digital outreach materials (flyers, brochures, banners, social media assets). 

• Capture and edit high-quality photos and videos from programs/events for promotional use. 

• Collect and curate stories and testimonials of impact from program participants. 

• Assist in developing and running seasonal campaigns and initiatives. 

• Draft captions, calls to action, and hashtags aligning with MSSWR’s voice and messaging. 

• Design and distribute annual and impact reports, as well as quarterly newsletters and updates (through Mailchimp or similar tools). 

• Support web communication efforts by monitoring the MSSWR website, posting content updates/announcements and troubleshooting web-related issues. 

• Contribute to keeping the website content relevant and consistent with programs (e.g. program pages and surveys). 

• Share relevant partner content (e.g., Camino, local community groups) to support visibility. 

• Maintain visual and brand consistency across all communications. 

• Monitor the general organization email inbox, respond to general inquiries, and forward requests to the appropriate staff members. 

• Track performance of posts and campaigns using platform insights and analytics. 

• Stay updated and apply trends, tools, and best practices in nonprofit digital marketing. 

 

Program Support & Coordination  

• Support the planning, coordination, and delivery of MSSWR programs and events under the guidance of the Programs & Events Manager. 

• Coordinate with program leads to collect updates, success stories, and photos from events. 

• Occasionally assist with program and event logistics, including registration, participant communication and on-site logistical and participant support. 

• Occasionally collect and organize program evaluation data to inform continuous improvement. 

• Maintain and organize digital and physical program records for reporting and evaluation. 

• Provide administrative support related to program scheduling, supplies, and documentation. 

• Periodically attend and document program sessions and events with photos and videos, respecting participant confidentiality and photo consent guidelines. 

 

Other Duties as Needed 

• Occasionally represent MSSWR at community events and outreach opportunities.  

• Perform additional tasks to support MSSWR’s mission and operations as assigned by the Program & Events Manager or Executive Director. 

 

Qualifications 

• 2+ years of experience in social media and/or communications, program coordination or related nonprofit/community roles. 

• Excellent written and verbal communication skills, including social media and public-facing content creation. 

• Proficiency with social media platforms (Facebook, Instagram, X/Twitter, LinkedIn), and email marketing tools (e.g., Mailchimp). 

• Basic graphic design and digital media skills (e.g., Canva, Adobe Spark) to create digital outreach materials. 

• Strong organizational skills and attention to detail, with the ability to manage multiple projects and deadlines. 

• Comfort and enthusiasm for working directly with program participants and diverse community members. 

• Familiarity with program evaluation tools or methods is an asset. 

• Multilingual abilities (especially Arabic, Urdu, Somali, or other languages spoken in the Waterloo Region) are an asset. 

• A values-aligned, collaborative approach to working in a mission-driven nonprofit environment. 

• Commitment to inclusion, anti-oppression principles, and community-building. 

• Understanding of Muslim faith preferred and faith-based programming preferred.  

 

Note: While this job description is comprehensive, it is not all-inclusive. The employee may perform other related duties as assigned by their supervisor.

 

Job Requirements 

• Must hold a valid G-class driver’s license and have regular access to a personal vehicle for work-related travel. 

• Must have, or be willing to obtain, a Vulnerable Sector Check prior to employment. 

• Availability to work evenings and weekends as required; a flexible schedule is essential for this role. 

Compensation: 

• The position pays $25 per hour for a full-time schedule of 37.5 hours per week. 

 

Why Work for MSSWR: 

• We offer a salary top-up for health and dental expenses for full-time employees. 

• We offer paid mileage for trips taken for MSSWR purposes, contingent on available funding.

• We offer a variety of training and professional development opportunities. 

• We offer a hybrid work environment for flexibility. 

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MSSWR Values 

The successful candidate will demonstrate an appreciation for MSSWR’s values of Diversity, Equity and Inclusion, Respect and Compassion, Collaboration, Confidentiality, Social Justice and Accountability.

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Applications close October 10, 2025 at 11:59 pm. For any questions about the role, please email us at info@msswr.org before the application deadline.  

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We thank all applicants for their interest; however, only those selected for an interview will be contacted.